Live chat — the fastest way to reach us
Live chat is open 24/7 with real agents on shift. Average first reply is about one minute, and most questions resolve in a single conversation.
The chat button sits in the bottom right corner of every page once you are logged in. Tap it, type your question, and a human picks it up. No tickets, no queues, no scripted bots looping you back to the FAQ.
Email — for the longer stuff
For documented requests or anything that needs a paper trail, email is the right channel. Reach the team at [email protected].
Email replies land within 24 hours on weekdays and within 48 hours on weekends. Include your username and any relevant transaction references so the team can pull your account in one go.
Language
Support on this version of the site is handled in English. Agents are fluent and on shift around the clock to handle anything from a deposit question to a VIP perk request.
How to get a fast answer
A short and clear message gets the fastest reply. Tell us your username, the page you were on, and what you expected versus what happened.
If it is a payment question, include the transaction reference. If something looks wrong on screen, a screenshot saves a round trip.
When to escalate
Most issues clear in the first chat. If something needs a deeper review, email with the chat transcript number and the team will pick it up at the next level.
Unresolved complaints can be escalated to Anjouan Licensing Services, the regulator that issues the license, after 30 days. Details are in our terms and conditions page.