RESPONSIBLE GAMBLING

Stay in control of your play

Gambling should stay fun. If a session ever stops feeling that way, the tools to step back are built into your account. Set a limit in two clicks, take a cooling-off period, or self-exclude entirely. Help is one click away.

Set your own limits

Limits are the simplest and the strongest tool. Pick a deposit cap, a loss cap or a wagering cap that matches what you can comfortably lose, and the platform enforces it for you.

Daily, weekly and monthly limits are all available. Lower them anytime with immediate effect. Raises take 24 hours to apply, giving you a cooling window to reconsider.

  • Deposit limit — caps how much you can fund in a given period
  • Loss limit — caps how much you can lose net of wins
  • Wagering limit — caps your total turnover regardless of outcome
  • Session time — kicks you out after a set duration

Reality check

Enable the reality check pop-up in your account and the lobby pauses every 30, 60 or 90 minutes to remind you how long you have been playing and what your net result is for the session.

It is a small interruption that resets perspective. Most players never realise how time stretches until the pop-up shows them.

Cooling-off and self-exclusion

A cooling-off period locks your account for a window you choose, from 24 hours to 6 weeks. During the lock, you cannot deposit, wager, or open new sessions. Withdrawals still work.

Self-exclusion is the longer version. Lock the account for 6 months, 1 year, 5 years or permanently. Once active, the team cannot reverse it before the window closes, even if you ask, so use it when you mean it.

Warning signs to watch for

Gambling starts as fun and stays fun for most players. For some, the line shifts. If any of these sound like you, slow down and look at the tools above:

  • You play to recover money you lost, not for the fun of it
  • You hide your play from family, friends or partners
  • You borrow to fund a session
  • You miss work, sleep or commitments because of a session
  • You feel anxious, irritable or guilty after playing
  • You think the next spin will fix it

Talk to someone

If you want to talk to someone outside the casino, the organizations below are free, confidential and built for this exact situation. None of them ask whose casino you played on.

  • BeGambleAware — begambleaware.org — 24/7 phone and live chat
  • GamCare — gamcare.org.uk — chat, phone, group support
  • Gambling Therapy — gamblingtherapy.org — international
  • GamblersAnonymous — gamblersanonymous.org — peer-led meetings

Underage protection

You must be 18 or older to play at Monacojack. The age gate sits at the sign-up step, and KYC verification confirms it before any withdrawal.

If you share a device with a minor, enable parental controls on the device. Family Link, Screen Time and similar tools block gambling sites at the operating-system level. The team can help walk you through the setup if needed.

FAQ

How do I set a deposit limit?

Go to Account → Responsible Gambling → Limits. Pick the period and the amount. Lowering takes effect immediately. Raising takes 24 hours.

Can I self-exclude only from slots, not live tables?

Self-exclusion covers the whole platform. For a softer restriction, use a wagering limit on slots specifically, available in the Limits panel.

Can someone else self-exclude my account for me?

Only the account holder can request a self-exclusion. If a family member has concerns, the team can guide them to the right external resource and to the steps the account holder needs to take.

What happens to my balance if I self-exclude?

Any real-money balance is refunded to the original payment method before the exclusion takes effect. Bonus balances expire with the exclusion.